VersaMemo
Support
For a bug report, feature suggestion, or purchase question, use the Help & Feedback screen in VersaMemo or contact us by email.
Before contacting us
- Check that VersaMemo and your operating system are up to date.
- For a purchase issue, try Restore Purchase from the VersaMemo Pro screen using the same store account.
- For a notification issue, check both the memo's reminder setting and the operating-system notification settings.
- Before reinstalling or changing devices, create an external restorable ZIP backup and confirm where it was saved.
Helpful details
Please describe what you expected, what happened, and the steps that reproduce the issue. The App's support screen can optionally add App version, operating system, device model, data-format version, language, theme, and broad purchase status. Review the email before sending it.
Do not send private memo content, sensitive attachments, passwords, purchase receipts, or exported backup files unless we specifically agree on a safe and necessary troubleshooting method.
Purchases and refunds
Apple and Google process payments and refunds. Use Apple's Report a Problem or Google Play refund help for refund requests. A purchase made on one platform does not automatically transfer to the other platform.
Data and backups
VersaMemo does not maintain an account-based cloud copy of your notes. Local automatic backups can be removed with the App. Keep an external ZIP backup if you need a copy outside the device and App storage.